Terms of Service
Effective Date: 06/01/2025
Last Updated: 07/24/2025
SMS Messaging Terms
By opting in to receive SMS messages from SmileKeeper, you agree to receive text messages regarding account verification, two-factor authentication, account security notifications, and secure links to access your uploaded portfolio photos.
Important Information:
Message and data rates may apply
Consent to receive these text messages is not required as a condition of purchase
Message frequency varies based on your account activity and security needs
Opt-In and Opt-Out
Opt-In: During registration at www.smilekeeper.app, you must provide your mobile phone number and check the required consent checkbox stating: "I agree to receive text messages for account verification, two-factor authentication, and secure links to access my uploaded portfolio photos through SmileKeeper." Registration cannot be completed without this explicit consent.
Opt-Out Options:
- Reply STOP to any message to unsubscribe from all SMS communications
- Manage your preferences in your account dashboard under "Notification Settings"
- Contact our support team at support@smilekeeper.app
Help and Support:
- Reply HELP to any SMS message for assistance
- Contact us at support@smilekeeper.app
- Visit our support portal at www.smilekeeper.app/support
Service Description
SmileKeeper is a secure photo transmission service for dental practices that:
- Facilitates secure transmission of photos from mobile devices to practice management software
- Provides account security through two-factor authentication
- Does not store patient photos on our servers
- Integrates with major dental practice management systems
Account Security
Two-Factor Authentication:
- SMS verification codes are required for account access
- Codes are valid for a limited time for security purposes
- Multiple failed attempts may temporarily lock your account
Data Security:
- All transmissions use end-to-end encryption
- HIPAA-compliant data handling procedures
- Regular security audits and monitoring
Privacy Policy Reference
Your privacy is important to us. Please review our comprehensive Privacy Policy at www.smilekeeper.app/privacy for detailed information about how we collect, use, and protect your information. Our Privacy Policy specifically addresses mobile information sharing and SMS consent data protection.
Key Privacy Commitment: We do not share, sell, or transfer your mobile phone numbers or SMS opt-in consent data with any third parties or affiliates for marketing or promotional purposes.
Fees and Billing
SMS Charges:
- Standard message and data rates from your mobile carrier may apply
- SmileKeeper does not charge additional fees for SMS messages
- Check with your mobile carrier for specific rates
Service Fees:
- Service pricing is detailed in your account dashboard
- Billing terms are provided during subscription setup
- No additional charges for security-related SMS messages
User Responsibilities
You agree to:
- Provide accurate contact information during registration
- Maintain the security of your account credentials
- Use the service only for legitimate dental practice purposes
- Comply with applicable laws and regulations
- Notify us immediately of any security concerns
Limitation of Liability
SmileKeeper is not responsible for:
- Delays, failures, or issues related to SMS delivery
- Mobile carrier charges or data usage
- Temporary service interruptions for maintenance
- Third-party practice management software functionality
Contact Information
For questions about these Terms of Service:
SmileKeeper Support
Email: info@smilekeeper.app
Phone: 909-463-8618
Website: www.smilekeeper.app/support
For SMS-specific inquiries:
Reply HELP to any message
Email: support@smilekeeper.app
Changes to Terms
We may update these Terms of Service from time to time. We will notify you of material changes by:
- Email notification to your registered email address
- Prominent notice on our website
- SMS notification for changes affecting SMS services
Continued use of our services after changes constitutes acceptance of the updated terms.
A2P 10DLC Compliance: These Terms of Service comply with A2P 10DLC requirements and work in conjunction with our Privacy Policy to ensure transparent, consensual SMS communications.